Payment Methods
What payment methods do you accept?
Credit Cards
We accept Visa, Mastercard, American Express, and JCB.
***Please note that all cards issued by local banks which do not carry one of the logos above will not be accepted by our global processing service, in which case we recommend PayPal as an alternative.
PayPal
PayPal is an excellent payment choice for those who do not have a credit card issued by the vendors above. With your PayPal account, you can use a variety of payment methods to make your Selfie Leslie purchase. When checking out, use our single-click PayPal express feature to speed through checkout like normal!
Other Options:
Google Pay
Buy-Now-Pay-Later Options:
Shop Pay, ZIP, Afterpay
I need help with my discount/promo code!
Congratulations on scoring a promo code! When you enter it at checkout, make sure to type it exactly as shown—no extra spaces or typos. You can also copy and paste the code directly into the “Discount/Coupon Code” box on the checkout page. Hit “Apply,” and your updated total will appear instantly.
Shipping
How long will it take for me to receive my order in Australia?
Orders shipped within Australia typically arrive in 3–5 business days. For more details, check out our Shipping Page.
When will my order ship?
Most Australian orders ship within 1 business day of purchase. Please note that shipping times may vary based on product availability, and we do not ship on weekends or public holidays. For further details, visit our Shipping Page.
Where is my order confirmation?
Once your order ships, you’ll receive an email confirmation with tracking details. If you don’t see the email, check your spam or junk folder and add support.au@selfieleslie.com to your safe senders list. You can also view your order status by signing into your Selfie Leslie account.
Can I have my parcel redirected to a different address?
For security reasons, we’re unable to change the delivery address once an order is placed.
Do I Have to Pay Customs or Duties on International Orders?
We’re excited to share that Selfie Leslie now offers a more seamless shopping experience for our international customers.
You can now:
- Shop in your local currency
- See all taxes and duties included at checkout
- Avoid surprise fees upon delivery
This means the total cost you see at checkout is your final cost—no additional customs fees or tax bills from carriers like FedEx or UPS when your order arrives.
We hope this update makes your shopping experience even smoother and more transparent!
Please Note:
- All international orders are currently final sale and cannot be returned or exchanged at this time.
If you have any questions, our team is always happy to help. Reach out to us at support@selfieleslie.com.au or chat with us live on our website.
What can Selfie Leslie do if the package is lost?
Packages are rarely lost; however, if a parcel does not arrive, please contact the carrier to resolve the issue. Selfie Leslie is not responsible for the cost of any return shipping. Customers are urged to hold onto proof of postage as we are not responsible for lost and/or misdelivered packages.
I've made a return, will you refund my delivery charge?
Unfortunately, we cannot refund shipping, duties, or taxes. For more information, please visit our Shipping Page.
Order Information
I’m unsure about a size and have a fitting question -- how do I find this information?
We want you to feel amazing in your Selfie Leslie outfit! For general sizing information, check out our Size Guide. If you still have specific questions about how an item fits or need help with measurements, our Customer Service team is here to assist you—just send us an email.
Why was my order canceled?
We’re sorry your order didn’t go through! Please contact our Customer Service team, and we’ll work quickly to figure out what went wrong and help resolve the issue.
The item I want is “sold out” or no longer available -- what do I do?
Our most popular styles can sell out fast! If the item you love is sold out, select your size on the product page and sign up for our Back in Stock notifications. You’ll receive an email as soon as the item becomes available again.
I changed my mind and want to cancel my order. How do I do that?
Unfortunately, we cannot make changes to an order after it’s been placed. However, you can cancel your order before it ships and place a new one with the correct item or size. Reach out to our Customer Service team for help with canceling your order.
I have ordered the wrong item/size by mistake. Can I edit my order?
Unfortunately, we are not able to change the items in an order once the order has been placed. However, we can cancel the order at any point before it ships out, and you can then place a new order for the correct product and size.
Order Tracking
I'm so excited to receive my new items! How do I check the order status?
You’ll receive an email with your tracking number once your package ships. If you have a Selfie Leslie account, you can also track your order by logging in and following these steps:
- Click “My Account” in the upper-right corner of our website.
- Select “Purchase History.”
- Click “Shipment” to view tracking details.
When I try to track my order there are no available details?
You will receive a shipping email as soon as we despatch your parcel. If you haven’t received an email from us, please be sure to check your junk mailbox. If you don’t see any tracking details 48-hours after placing an order, please contact our Customer Service.
Returns
I’m not happy with my Selfie Leslie Purchase and want to make a return -- how do I do that?
We’re sorry to hear that you want to return your items. For more information on our return and exchange policies, please see our Returns & Exchanges page.
Payment Security
What kind of payment security does Selfie Leslie have in place to keep my personal information secure?
All transactions submitted through Selfie Leslie are encrypted with 256 SSL software which encrypts information you input to protect it from interception by outside parties. Selfie Leslie is committed to maintaining the highest levels of security and protection against fraud. We stay up-to-date with the latest in security technologies to ensure that your credit card information, contact information, and shipping/billing information are confidential and safe.
Sizing
How can I ensure I’m choosing the correct size?
We highly encourage you to check out our detailed Size Guide for specific measurements. This guide includes bust, waist, and hip dimensions for each AU size so you can compare them to your own measurements for the best fit. Use a soft measuring tape and take measurements directly on your body for the most accurate results.
Are all Selfie Leslie items true to AU sizing?
While most of our styles follow standard AU sizing, some fabrics and designs may fit differently depending on their cut or material. For example:
- Stretchy or adjustable styles (like smocked or tie-back dresses) may accommodate more flexibility.
- Fitted or non-stretch pieces may run snug, so double-check your measurements.
Can I reach out for additional sizing help?
Absolutely! If you’re unsure about your size or need personalized guidance, our customer service team is happy to help. Contact us with your measurements, and we’ll recommend the best size for you.
