Shipping Policy

IMPORTANT NOTICE:

Our AU warehouse is located in Five Dock, New South Wales.

Estimated shipping times shown here are provided in business days and exclude weekends and public holidays. The shipping timeframes are estimates only, are not guaranteed and should only be used as a guide. They are calculated from the date your order is dispatched from our warehouse.

We ship from Five Dock to the addresses and countries available at checkout. Please note that some shipping methods cannot deliver to P.O. boxes, lots, or destinations restricted by Australia Post.

Need it for a specific date? We strongly recommend selecting Skip the Line processing, together with Same Day or Express Shipping, where available to avoid any disappointment. Please note that selecting expedited processing or shipping does not guarantee shipping by a specific date.

Have a question about Shipping? Ask our Live Chat team or Email us

Shipping Options

Shipping Method	Dispatch Cut-Off (AEST)	Shipping Time Frame**	Shipping Cost (AUD)
Standard (Orders Over $100)	7am Daily	3–6 Business Days	FREE*
Standard (Under $100)	7am Daily	3–6 Business Days	$8.99
Express (Orders Over $100)	Order by 2pm to be applied same day	2–3 Business Days	$8.99
Express (Under $100)	Order by 2pm to be applied same day	2–3 Business Days	$12.99
Same Day (Sydney Metro Only)	Order by 2pm same day	Same Day	$21.99
New Zealand Standard	12pm Daily	8–12 Business Days	$19.99
New Zealand Express	12pm Daily	3–6 Business Days	$24.99
Skip the Line Processing	Order by 2pm to be applied same day	Immediate Order Processing	$4.99
RTS Re-ship Order	N/A	5–9 Business Days^	$14.99

*Free Shipping includes Australia only excluding New Zealand.

**Shipping Time Frame is an estimated window only – this is not guaranteed and does not include carrier delays even if an order is placed using skip the line processing, Express or Same Day shipping. Selfie Leslie does not refund for late shipments due to the carrier. Please allow extra time for weekends, public holidays and promotional and peak periods.

^RTS Re-ship orders are sent via standard shipping 5-9 business days.

Shipping Policy

Estimated shipping times are provided in business days, excluding weekends and public holidays.

Shipping timeframes are estimates only and are not guaranteed. They are calculated from the date your order is dispatched from our warehouse.

While Selfie Leslie works closely with all shipping partners to ensure orders are promptly shipped, we are not responsible for delays once an order has been dispatched.

Selfie Leslie is not liable for any loss, damage, or inconvenience resulting from reasonable or unavoidable delays in shipping.

Shipping costs will not be refunded or credited when there is a delay in shipping.

If your order is required by a specific date, we strongly recommend selecting Skip the Line processing, together with next day Shipping, where available.

Please note that selecting expedited processing (Skip The Line) or Next Day/Expedited shipping does not guarantee shipping by a specific date.

Additional shipping time may be required during peak periods, promotional events, holidays, periods of unusually high order volumes or carrier delays and weather disruptions.

Orders are typically processed and dispatched from our Five Dock warehouse within 1–2 business days (24–48 hours), Monday to Friday, from the date of purchase.

Please note that processing times may be longer during peak periods, promotional events, and sitewide sales. Please allow extra time for dispatch during busy sales periods.

Skip the Line: If you require your order to be prioritised ahead of standard orders, we recommend selecting our ‘Skip the Line’ Processing option at checkout.

Applying the Skip the Line Processing means your order, if placed before 2pm will be picked and packed within 1hr of the order being received and ready for carrier pick up. If it's received after this time your order will be first to be picked and packed by our team and ready for carrier pick up the same day.

Next Day, Expedited and Skip the Line processing orders must be placed by the cut-off time to ensure they can be scheduled for pick up by the carrier. Any orders with these options that are received after the cut off time will go into the next business day processing.

Orders placed after the cutoff time on Friday, or at any time over the weekend, will begin processing on the following Monday (excluding National and NSW public holidays).

Orders placed after the cutoff time on Friday, or at any time over the weekend, will begin processing on the following Monday.

Our Five Dock warehouse operates 7.00AM to 4.00PM Monday to Friday, excluding NSW and National public holidays.

Dispatch and processing times are subject to warehouse operating hours and may vary during public holidays, peak periods, and promotional events.

Some orders may incur additional duties fees which vary from country to country, if the total value of an order surpasses a certain value. These fees are government related and mandatory. If you can't see any taxes at checkout please make sure to confirm with our team prior to purchase should you believe you have taxes to pay.

All our orders under $300 are shipped out with an automatic authority to leave. And will be delivered to the shipping address provided with the order.

All Orders over $300 will require a signature upon delivery. If no one is available to receive and sign for the parcel, the carrier may leave a card or provide instructions for arranging redelivery or collection.

Customers who are concerned about unattended deliveries should consider providing an alternative delivery address where someone will be available to receive the parcel.

Selfie Leslie is not liable for orders once they leave our Five Dock warehouse; this includes orders that are subsequently lost, stolen, or misplaced by either the carrier during the delivery or once the order has been delivered.

Orders that are returned to our warehouse as “return to sender”, "RTS" will not be automatically refunded.

Customers are responsible for providing a correct shipping address.

Orders that are returned to our warehouse as a RTS due to one or more of the following are considered rejected by the customer:

Incorrect or no known address
Refused, failed to sign or unclaimed
Shipping address is not suitable for carrier to deliver
Insufficient delivery availability

Rejected deliveries include orders that are returned by the carrier even if the shipping address is correct.

Where available, the carrier may attempt re-delivery or leave a collection notice. If the parcel is not accepted or collected within the carrier’s specified timeframe, it will be returned to our warehouse as RTS.

Once an RTS order has been safely received back into our warehouse, the customer will be contacted by our customer experience team to choose one of the following options:

Re-ship the order back out to the customer at a cost of $14.99 (re-shipped standard shipping once the fee is paid)
Order is treated like a return and a store credit issued less the original shipping fee + $14.99 returns fee.

If the customer does not respond to our customer experience team within 14 days to select one of the two options, we will deem the order unwanted and non-refundable.

We ship orders to the address provided by the customer during checkout. Please carefully review all shipping information and ensure it is 100% accurate before submitting your order.

Once an order has left our warehouse we are no longer in control of the order and waive the right to responsibility over the order.

Once the carrier’s tracking confirms that it was delivered to the address provided at checkout, Selfie Leslie is not responsible for packages that are not received by the customer.

This includes, but is not limited to, orders delivered to an incorrect address provided by the customer, missing or stolen packages.

In these circumstances, Selfie Leslie is unable to issue a refund or send a replacement order. It is the customers responsibility to contact the carrier directly and submit a claim for any missing or stolen package.

Where the delivery failed on the carrier behalf (tracking showing ‘in transit’ past the estimated delivery time) a tracking enquiry will be submitted to the carrier on behalf of the customer.

It is recommended for customers to contact the carrier to lodge a late or missing delivery so they are notified should the order be available to be re-delivered.

Unfortunately carriers are not always prompt with updates, our customer experience team will do their very best to get answers for our customers.

We do not refund for carrier failure to deliver. If the order is still showing ‘in transit’ 20 days from the original estimated delivery date we will deem the order lost and reship a replacement order to the customer via expedited shipping.

Where the items including the size within the order are no longer available a store credit will be issued for the value of the individual item unavailable.

Replacement orders are sent as a courtesy at $0.00; therefore, they cannot be returned for refund or exchange. Customers can opt to receive a store credit instead of a replacement.

Selfie Leslie will reship a replacement order to the customer shipping address as listed in the original order unless the customer advises a new address.

During the 20 days if the carrier delivers the order, we will honour the shipping fees (if paid) to be refunded as a courtesy. Where the customer wants to exchange their order we will be happy to extend the window and organise this for you. Where the item is no longer wanted, a store credit will be issued.